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Best practices for protecting your privacy and information online

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Complementing the security measures used by the Citi Private Bank website and mobile application, there are measures you can take to ensure the security of your computerized personal information.

  • We recommend that you use anti-virus, anti-spyware and pop up blocker software.
  • Keep your operating system updated with the latest security updates and patches.
  • Review your internet security settings.
  • Be wary of emails from addresses or people you do not know.
  • Watch out for phishing email scams.
  • Avoid using public computers or network connections, especially when reviewing financial
    information.
  • Protect your laptop and other portable electronic devices.
  • Clear your browser's cache regularly.
  • Back up your personal data and store backups in a secure location.

Online browsing habits

  • Do not disclose personal, financial or credit card information on suspicious or little known websites.
  • Do not select the browser option for storing or retaining user name and password.
  • Check the authenticity of the financial institution's website by comparing the URL and the financial institution's name in its digital certificate, or by observing the indicators provided by an extended validation certificate.
  • Always check that the financial institution's website address changes from http:// to https:// and a security icon that looks like a lock or key appears when authentication and encryption is expected.
  • Check your bank account balance and transactions frequently and report any discrepancy.
  • Consider the use of encryption technology to protect highly sensitive data.
  • Log off the online banking session when not in use.
  • Do not install software or run programs of unknown origin.
  • Remove file and printer sharing on your computers, especially if they have internet access via cable modems, broadband connections or similar set-ups.
  • Delete junk or chain emails.
  • Print and maintain a hard copies of your trade documents for future reference.

Password and PIN Safety

  • Website passwords should be at least 6 digits or 6 alphanumeric characters, without repeating any digit or character more than once.
  • Website passwords should not be based on user-id, personal telephone number, birthday or other personal information.
  • Website passwords must be kept confidential and not be divulged to anyone.
  • Website passwords must be memorized and not be recorded anywhere.
  • Website passwords should be changed regularly. Avoid using the same password for different websites, applications or services, particularly when they relate to different entities.
  • Do not allow anyone to keep, use or tamper with your Security Token (one-time electronic PIN generator).
  • Do not reveal the PIN(s) generated by your Security Token/Phone/Mobile Token to anyone.
  • Do not reveal the unlock code of your Mobile Token.
  • Unlock code should be changed regularly. Deactivate the Mobile Token in the event of loss or theft of handset. 
  • Consider the use of encryption technology to protect highly sensitive data.
  • Delete junk or chain emails.

Citi Private Bank is dedicated to helping dynamic individuals and their families preserve and grow their wealth. Our clients include some of the world’s leading entrepreneurs, executives, investors and their family offices. We provide customized private banking that crosses borders, including some sophisticated services usually reserved for major global institutions.

INVESTMENT PRODUCTS: NOT FDIC INSURED · NOT CDIC INSURED · NOT GOVERNMENT INSURED · NO BANK GUARANTEE · MAY LOSE VALUE.

Citi Private Bank is a business of Citigroup Inc. ("Citigroup"), which provides its clients access to a broad array of products and services available through bank and non-bank affiliates of Citigroup. Not all products and services are provided by all affiliates or are available at all locations. In the U.S., investment products and services are provided by Citigroup Global Markets Inc. "CGMI"), member FINRA and SIPC, and Citi Private Alternatives, LLC ("CPA"), member of FINRA and SIPC and Citi Global Alternatives, LLC (“CGA”). CGMI accounts are carried by Pershing LLC, member FINRA, NYSE, SIPC. CGMI, CPA, CGA and Citibank, N.A. are affiliated companies under the common control of Citigroup.

Outside the U.S., investment products and services are provided by other Citigroup affiliates. Investment Management services (including portfolio management) are available through CGMI, CGA, Citibank, N.A. and other affiliated advisory businesses. Neither Citigroup nor any of its affiliates provides tax or legal advice.

Notice at Collection | Do Not Sell or Share My Personal Information | Tax Compliance & Regulatory Info | CGMI Financial statement | PSD2 API | MAS Electronic Payments Guidelines | Accessibility | Important disclosure | Terms & Conditions | The Sustainable Finance Disclosure Regulation | APAC Banking Service Charges and Call Deposit Rate | Citibank, N.A. Hong Kong / Singapore Branch Environmental Risk Management Disclosure for Discretionary Asset Management

To learn about CGMI and Citi Private Alternatives and Citi Global Alternatives investment business, as well as our relationship with you, please review our Form Client Relationship Summary.

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